Privacy Policy

Last updated: October 15, 2026

Halo Bagels Café (“Halo Bagels,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit halobagels.com, place an order, contact us, or otherwise interact with our services.

Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing information
• Order details and purchase history
• Pickup information
• Communications you send to us
• Device, browser, IP address, and website usage information
• Marketing preferences

Payment information is processed through Shopify and its payment providers. Halo Bagels Café does not directly store your full payment card information.

How We Use Your Information

We may use your information to:

• Process and manage your orders
• Prepare and coordinate in-store pickup
• Send order confirmations and pickup notifications
• Respond to customer service questions
• Prevent fraud and protect our website
• Improve our website, menu, products, and customer experience
• Send promotional emails or marketing communications when you have agreed to receive them
• Comply with legal, tax, and accounting obligations

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze site traffic, improve performance, and support marketing activities.

Some of these technologies may be provided by Shopify or third-party services used by Halo Bagels Café.

Where privacy controls are provided, we aim to ensure that those controls accurately reflect how tracking technologies are used. New York's Attorney General specifically advises businesses to make sure privacy disclosures and tracking controls are truthful and function as described. New York State Attorney General

Sharing of Information

We may share personal information with service providers that help us operate our business, including:

• Shopify
• Payment processors
• Website hosting and technology providers
• Email and marketing providers
• Analytics providers
• Fraud-prevention and security services
• Professional advisers when necessary

We do not sell personal information for money.

Marketing Communications

If you subscribe to Halo Bagels marketing communications, you may unsubscribe at any time by using the unsubscribe link in an email or by contacting us.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and operate our business.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

You may contact us to make a privacy request.

Third-Party Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Halo Bagels Café is not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or your personal information, contact:

Halo Bagels Café
1687 Madison Ave
New York, NY 10029
Phone: 212-500-6915
Email: halo@halobagels.com

Terms of Service

Last updated: October 15, 2026

These Terms of Service govern your use of halobagels.com and purchases made through Halo Bagels Café.

By accessing our website or placing an order, you agree to these Terms.

Online Ordering

Halo Bagels Café currently offers online ordering for in-store pickup at our Harlem location.

Customers are responsible for reviewing their order carefully before completing checkout, including:

• Menu selections
• Sizes
• Bread choices
• Add-ons
• Allergies or special instructions
• Pickup details

Submitting an order does not guarantee that every item or ingredient will remain available. If an item becomes unavailable, we may contact you to offer a substitution, adjustment, refund, or cancellation.

Pricing

All prices are listed in U.S. dollars and may change without notice.

Applicable taxes, fees, add-ons, and other charges are displayed during checkout where applicable.

Payment

Payment is due when an online order is placed unless otherwise stated.

Payments are processed through Shopify and authorized payment providers.

We reserve the right to refuse or cancel an order when we reasonably believe there is an error, fraudulent activity, unauthorized payment, or misuse of the website.

Pickup Orders

Orders must be picked up from:

Halo Bagels Café
1687 Madison Ave
New York, NY 10029

Customers should wait until they receive a Ready for Pickup notification before arriving whenever possible.

Pickup times are estimates and may vary depending on order volume, kitchen conditions, and item availability.

Food Allergies

Halo Bagels Café prepares food in a shared kitchen where ingredients including, but not limited to, wheat, gluten, dairy, eggs, soy, sesame, peanuts, tree nuts, fish, and other allergens may be present.

Although we will make reasonable efforts to accommodate special requests, we cannot guarantee that any menu item will be completely free from allergens or cross-contact.

Customers with severe allergies should contact the store directly before placing an order.

Menu Information

We make reasonable efforts to keep menu descriptions, prices, photographs, ingredients, and availability accurate.

However, menu items may vary slightly in appearance, preparation, ingredients, or presentation.

Food photography is intended to represent the product but may not depict the exact item received.

Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or use the website for unlawful purposes.

All Halo Bagels branding, designs, text, photographs, graphics, logos, and other creative content are owned by or licensed to Halo Bagels Café and may not be copied or commercially used without permission.

Limitation of Liability

To the fullest extent permitted by law, Halo Bagels Café will not be responsible for indirect or consequential losses arising from use of the website or online ordering service.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Contact

Questions about these Terms may be directed to:

Halo Bagels Café
1687 Madison Ave
New York, NY 10029
212-500-6915
halo@halobagels.com

Refund / Cancellation Policy

Last updated: October 15, 2026

Because Halo Bagels Café prepares food to order, our refund and cancellation policy is different from that of a traditional retail store.

Order Cancellations

If you need to cancel or change an order, please contact Halo Bagels Café as soon as possible.

We will do our best to accommodate your request.

Once an order has entered preparation, we may be unable to cancel, modify, or fully refund it because the food has already been prepared specifically for your order.

Incorrect or Missing Items

If your order is incorrect or an item is missing, please notify our team as soon as possible.

Depending on the circumstances, we may offer:

• A replacement item
• A corrected order
• Store credit
• A partial refund
• A full refund for the affected item

Food Quality Concerns

If you believe there is a problem with the quality of your food, please contact us promptly and provide your order information.

Refunds or replacements for quality concerns are reviewed on a case-by-case basis.

Change of Mind

We generally cannot provide refunds for prepared food simply because a customer changes their mind, orders the wrong item, selects the wrong option, or fails to pick up an order.

Allergies and Special Instructions

Customers are responsible for reviewing ingredients and communicating allergies or dietary concerns before ordering.

We will make reasonable efforts to follow special instructions, but requests are not guaranteed.

Unclaimed Pickup Orders

Orders that are prepared but not picked up are generally not eligible for a refund.

Approved Refunds

If a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on the bank or payment provider.

Contact Us

For order issues, cancellations, or refund requests:

Halo Bagels Café
1687 Madison Ave
New York, NY 10029
212-500-6915
halo@halobagels.com

Pickup Policy

Last updated: October 15, 2026

Halo Bagels Café currently offers online ordering for in-store pickup only.

We do not currently offer shipping through halobagels.com.

Pickup Location

All online pickup orders must be collected from:

Halo Bagels Café
1687 Madison Ave
New York, NY 10029

When to Pick Up Your Order

Shopify may display an estimated preparation time during checkout.

This is an estimate only.

Your order may be ready earlier or may take longer during busy periods.

For the best experience, please wait until you receive your Ready for Pickup notification before coming to the store.

Picking Up Your Order

When arriving, please provide:

• The name used on the order, or
• Your order number

A team member will locate your order and complete the pickup.

Order Accuracy

Please review your order confirmation before pickup.

If you notice an error or need to request a change, contact us as soon as possible.

Once preparation has begun, changes may not be possible.

Late Pickup

Food quality can decline when an order is not collected promptly.

Halo Bagels Café cannot guarantee the same temperature, texture, or freshness for orders picked up significantly after they are marked ready.

We may be unable to remake or refund an order solely because it was picked up late.

Unclaimed Orders

Prepared orders that are not picked up are generally not eligible for refunds.

Third-Party Pickup

Someone else may pick up an order on your behalf as long as they have the customer name or order number.

Pickup Questions

If you have questions regarding your order or pickup, contact:

Halo Bagels Café
1687 Madison Ave
New York, NY 10029
212-500-6915
halo@halobagels.com

Legal Notice

Last updated: October 15, 2026

This website, halobagels.com, is operated by Halo Bagels Café.

Business Information

Halo Bagels Café
1687 Madison Ave
New York, NY 10029
United States

Phone: 212-500-6915
Email: halo@halobagels.com

Website Ownership

The content available on this website, including but not limited to text, photographs, graphics, illustrations, logos, trademarks, menu designs, branding, layouts, videos, and other creative materials, is owned by or licensed to Halo Bagels Café unless otherwise stated.

No portion of this website may be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission from Halo Bagels Café.

Trademarks

The Halo Bagels Café name, logo, Bite the Now, and other brand names, slogans, graphics, and identifiers displayed on this website may be trademarks or other intellectual property belonging to Halo Bagels Café.

Use of these materials without authorization is prohibited.

Website Information

Halo Bagels Café makes reasonable efforts to ensure that the information provided on this website is accurate and current.

However, menu items, ingredients, prices, availability, operating hours, photographs, promotions, and other information may change without notice.

Photographs are intended to represent our products but actual preparation, appearance, portion size, and presentation may vary.

External Links

This website may contain links to third-party websites or services.

Halo Bagels Café does not control and is not responsible for the content, privacy practices, availability, or policies of third-party websites.

Website Availability

We make reasonable efforts to keep halobagels.com available and functioning properly. However, we do not guarantee uninterrupted access and may temporarily suspend or modify the website for maintenance, updates, technical issues, or other operational reasons.

Limitation of Liability

To the fullest extent permitted by applicable law, Halo Bagels Café is not responsible for indirect, incidental, special, or consequential losses arising from the use of this website.

Nothing in this Legal Notice limits any rights or remedies that cannot legally be excluded.

Applicable Law

This website and its use are governed by the laws of the State of New York and applicable United States federal law, without regard to conflict-of-law principles.

Contact

For legal questions regarding this website or its content, please contact:

Halo Bagels Café
1687 Madison Ave
New York, NY 10029
212-500-6915
halo@halobagels.com